Diotal Terms of Service

Effective Date: 08th/05/2025

1. Introduction

Welcome to Diotal. These Terms of Service ("Terms") govern your use of our digital platform and services, including but not limited to online shopping, educational programs, consultancy services, and income-generating tools. By accessing or using our platform, you agree to comply with and be legally bound by these Terms, which create a binding agreement between you and Diotal. If you do not agree with these Terms, please do not use our services.

2. Eligibility

To use our services, you must be:

• At least 18 years old or backed by parental approval.
• Fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
• Not barred from using the services under applicable law.

By using Diotal, you affirm that you meet these criteria.

3. Account Registration and Security

To access certain features, users must register for a Diotal account. When registering:

• Provide accurate, current, and complete information.
• Maintain and promptly update your profile details.
• You are solely responsible for safeguarding your login credentials.
• You must notify us immediately of any unauthorized use or security breach.
• You may not use another person’s account without permission.

We reserve the right to suspend or terminate accounts that violate these conditions.

4. Description of Services

Diotal provides an integrated digital platform with the following services:

• Digital Marketplace: Buy and sell a wide range of goods and services.
• Educational Programs: Access to online courses, certifications, and skill-development content.
• Professional Consultancy: Business advisory, mentorship, and coaching services.
• Income Opportunities: Includes affiliate programs, digital content monetization, and passive income tools.

Diotal continuously evolves and may add, modify, or remove features without prior notice.

5. Acceptable Use and User Conduct

Users agree to follow all applicable laws and not to:

• Use the platform for illegal, deceptive, or harmful purposes.
• Infringe on the intellectual property or rights of others.
• Harass, abuse, or harm other users.
• Distribute malware, spam, or fraudulent content.
• Attempt to disrupt the platform or access restricted areas.

Violation of these rules may result in immediate account suspension or legal action.

6. Payments, Pricing, and Billing

• Some services require payment via secure payment methods.
• Prices are listed in the applicable currency and may change without notice.
• You are responsible for all charges made under your account.
• Recurring services will auto-renew unless cancelled prior to the renewal date.
• We reserve the right to refuse or cancel orders at our discretion.

7. Refund and Cancellation Policy

Refunds depend on the specific service:

• Digital Products: Non-refundable unless defective or not as described.
• Educational Courses: Refund available within 7 days of purchase if the course has not been completed or downloaded.
• Consultancy Services: Partial or full refund may be considered if cancelled at least 24 hours before the scheduled session.

We reserve the right to deny refunds for users found violating these Terms.

8. Intellectual Property Rights

All content, including logos, trademarks, texts, graphics, videos, and software, is owned by or licensed to Diotal and is protected under copyright, trademark, and other intellectual property laws.

• You may not reproduce, distribute, or exploit any content without written permission.
• You may use platform content for personal, non-commercial use only.

Any unauthorized use may lead to legal consequences.

9. Privacy and Data Protection

Our collection and use of your personal data are governed by our Privacy Policy.

• We are committed to protecting your privacy and ensuring the secure handling of your data.
• We may use your data to personalize content, improve services, and communicate important updates.
• We do not sell personal data to third parties.

By using our services, you consent to the practices described in the Privacy Policy.

10. Third-Party Services and Links

Diotal may contain links to third-party websites or use third-party services.

• These services are not controlled by Diotal.
• We are not responsible for the content, privacy practices, or services of these external sites.
• Use of third-party services is at your own risk.

11. Account Suspension and Termination

• Suspend or terminate accounts for violations of these Terms or applicable laws.
• Remove content or refuse service without notice if deemed harmful to the platform or its users.
• Close inactive or unverified accounts after extended periods.

Users may close their account at any time by contacting support.

12. Disclaimers and Limitation of Liability

• The services are provided "as is" without warranties of any kind.
• We do not guarantee uninterrupted or error-free access to the platform.
• Diotal is not liable for indirect, incidental, or consequential damages, including loss of data, profits, or reputation.
• Total liability for all claims related to these Terms will not exceed the amount you paid to Diotal in the last 12 months.

13. Indemnification

You agree to indemnify and hold harmless Diotal, its directors, officers, employees, and partners from any claims, damages, liabilities, and expenses arising from your use of the services, your content, or your violation of these Terms.

14. Governing Law and Dispute Resolution

• These Terms are governed by the laws of Cameroon.
• In the event of disputes, both parties agree to attempt informal resolution before initiating legal proceedings.
• If unresolved, disputes will be settled in a competent court located in Cameroon.

15. Updates and Amendments to the Terms

We may update or revise these Terms to reflect changes in law, features, or business practices.

• Material changes will be communicated via email or platform notifications.
• Continued use after changes signifies your acceptance of the revised Terms.

16. Contact Us

If you have questions or concerns about these Terms, please reach out to us:

• Email: support@diotal.com
• Mailing Address: Molyko, BUEA SWR
• Customer Service Hours: Monday–Saturday, 9 AM to 10 PM (Local Time)